Hi Tyler,

On Saturday, April 03, 2004 12:49 AM Tyler Hepworth wrote: I created a custome queue called General. I then created a ticket and assigned it to that queue. The new message notification is incremented at the top right of the display, but the General queue does not show up next to Personal and Raw.

You'll need to select the queues as Custom Queues under Preferences for your account. I think that's the issue you're describing. Correct me if I'm wrong. Only tickets in your custom queues will appear in the QueueView. The same applies for e-mail notifications. Best wishes, Paul