Hi Alex, On Wed, Dec 03, 2003 at 10:29:30AM +0100, Alessio Tosi wrote:

I'm experiencing problems in the creations of new tickets form agent view /otrs/index.pl?Action=AgentPhone

I'm missing a queue (and all subqueue) from the drop down list: Where I can find the code to examine the query that generate that list?

I've had a look at the database, but in the queue table, all the queue all similar, tha queue, mail and all related is marked as Valid.

I think you don't have rw permissions to the upper queue, so all subqueues will be not shown. That will be the problem. PS: If you don't want write access to the upper queue, but to the subqueue, then I do have good news for you. In OTRS 1.2.x (current CVS version), we added a QueueListType config option. So you have the opportunity to change the tree format to a "normal" list format and you will be able to create/move tickets in a subqueue where you don't have rw permissions on the upper queue. -=> http://doc.otrs.org/cvs/html/configfile-queuelisttype.html

BR AleX

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