On 9/18/05, Wade Naveja wrote:

Did I post this issue to the appropriate list? Is there anyone on this list running OTRS on FreeBSD? If so, what version are you running?

I'm using OTRS on FreeBSD. My versions of software are pretty much the same as yours (except perl 5.8.7), but my database has been upgraded many times with origins back in the 0.5beta days. Heh, my root@localhost OTRS password was last changed 2002-10-12 08:27:07-04. :) OTRS people, have you tested an install from scratch recently on a FreeBSD box? Is it possible that the crypted password in the initial SQL is incompatible for some reason? If all else fails you can always generate a new crypt'ed password and manually insert it into the database in the system_users table. Bryan

Thanks Bryan. I had previously tried manually inserting a new crypt() generated password in the database, but that didn't work. I did get it working, though. My problem turns out to have been of my own making as opposed to anything wrong or broken with OTRS. It turns out that this particular FreeBSD server's crypt_default value had been modified from the default of md5 and des to use the blowfish algorithm. /etc/auth.conf had been changed from: # crypt_default = md5 des to: crypt_default = blf Undoing that change allowed me to sign in and carry on with the rest of the configuration. So far, I have to say I'm very impressed with OTRS. Apart from this bit of self-inflicted agony, the install and configuration has been very simple! My only request would be to add a comment in the docs or faq about FreeBSD users being able to shoot themselves in the foot this way. This probably isn't the right list to make such a request, so I'll do that elsewhere. Regards, Wade Naveja On Mon, 19 Sep 2005, Bryan Fullerton wrote:

On 9/18/05, Wade Naveja wrote:

...

Did I post this issue to the appropriate list? Is there anyone on this list running OTRS on FreeBSD? If so, what version are you running?

I'm using OTRS on FreeBSD. My versions of software are pretty much the same as yours (except perl 5.8.7), but my database has been upgraded many times with origins back in the 0.5beta days. Heh, my root@localhost OTRS password was last changed 2002-10-12 08:27:07-04. :)

OTRS people, have you tested an install from scratch recently on a FreeBSD box? Is it possible that the crypted password in the initial SQL is incompatible for some reason?

If all else fails you can always generate a new crypt'ed password and manually insert it into the database in the system_users table.

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