Hello, I have recently installed OTRS 3.1.1 and I wish to test the web service capability out. But I am experiencing some problems configuring this. How do I configure the generic interface to push info out to another system. I see that I am suppose to setup service requester. Name:Pushout Remote System: [IPaddress of the host I am going to push to] OTRS as Service Provider is left blank OTRS as Service Requester Network Transport: HTTP::SOAP Then I click save I then go back to OTRS as Service Requester I click on configure I believe end point ask for the uri of the web service and this is what I put * Endpoint: https://IPaddress/ws/soap/core/CallService I am unsure what the Namespace is suppose to be. But I loaded the wsdl uri in soap ui and in the SOAP structure I get: http://schemas.xmlsoap.org/soap/envelope/" xmlns:brok="urn:ws.solvedirect.com/broker"> So, I then place Namespace: urn:ws.solvedirect.com/broker Encoding is left blank SOAPAction separator:# * User:23456 * Password:1234 After that all is configuration but what do I do next? There are no clear directions. Do you have a guide out there? If I have to code in pearl that is fine, but where do I start?