Hi for all I Need to hide some ticket types from the customer when open the ticket from customer front end , i have tree kinds of type : Problem , Incidente and request but it is necessary to customer see only incident or request , agents can view all types . I tried to do this with ACL but without sucess , like this # ticket acl $Self->{TicketAcl}->{'ACL-Name-1'} = { # match properties Properties => { # current ticket match properties Ticket => { Queue => ['queue-customer'], } }, # return possible options (white list) Possible => { # possible ticket options (white list) Ticket => { Type => ['Incident'], } } }; Lucio de Aquino Marinho