Hello, On Thu, Mar 29, 2007 at 07:16:23AM -0700, Nick Goldwater wrote:

I have noticed in the system log that user?s passwords are in clear text.

No, OTRS stores user passwords in unix_crypt() format per default, no clear text passwords are used! -- Christian ((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftsführer: André Mindermann, Martin Edenhofer Handelsregister: HRB 9452 Bad Homburg Steuernummer: 003/240/97521