Not everyone employed with our company has a company email address. I'd like to set up a user but use the manager's email address as their email address. When I tried, OTRS told me that the email already existed. Any way around this? Thanks Joe Fusco Network Manager Ocean Dental Corporate Offices 2322 W. 7th Avenue Stillwater, OK 74074 Ph: 405.707.0600 Fax: 405.707.0602 Email: jfusco@coxinet.net Customer Service: The state of voluntary subjection to a customer, the condition of being bound to service.