RE: [otrs] What do the different colors mean?
Also, when I search for closed tickets in utilities, many of the tickets show up in red. A very few of them show as black. What is the difference?
What about closed tickets that are no longer in a queue? Closed tickets pulled up through search are mostly red with a few black.
orange => the oldest open ticket is older then 1 day red => the oldest open ticket is older then 2 days flashes red => there is the oldest open ticket in there
Kernel/Config.pm # Highligh* # (Set the age and the color for highlighting of old queue # in the QueueView.) # highlight age1 in min $Self->{HighlightAge1} = 1440; $Self->{HighlightColor1} = 'orange'; # highlight age2 in min $Self->{HighlightAge2} = 2880; $Self->{HighlightColor2} = 'red';
Thank you. That is very helpful. Tyler Hepworth
On Fri, Apr 16, 2004 at 10:43:30AM -0600, Tyler Hepworth wrote:
Also, when I search for closed tickets in utilities, many of the tickets show up in red. A very few of them show as black. What is the difference?
What about closed tickets that are no longer in a queue? Closed tickets pulled up through search are mostly red with a few black.
Closed ticket are still in the queue but not shown in the QueueView. .-) Just open tickets.
Tyler Hepworth
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
We have the same questions - Tyler Hepworth a écrit :
Also, when I search for closed tickets in utilities, many of the tickets show up in red. A very few of them show as black. What is the difference?
What about closed tickets that are no longer in a queue? Closed tickets pulled up through search are mostly red with a few black.
I didn't see the meaning of this, which appears from a query on tickets.
orange => the oldest open ticket is older then 1 day red => the oldest open ticket is older then 2 days flashes red => there is the oldest open ticket in there
Kernel/Config.pm # Highligh* # (Set the age and the color for highlighting of old queue # in the QueueView.) # highlight age1 in min $Self->{HighlightAge1} = 1440; $Self->{HighlightColor1} = 'orange'; # highlight age2 in min $Self->{HighlightAge2} = 2880; $Self->{HighlightColor2} = 'red';
In fact, I have seen that in Kernel/Config/Default.pm Are these values overloaded by Kernel/Config.pm ?
On Monday, May 17, 2004 2:39 PM
Pierrik Le Guennec
In fact, I have seen that in Kernel/Config/Default.pm Are these values overloaded by Kernel/Config.pm ?
Any value appearing in Kernel/Config/Defaults.pm will be overriden by the corresponding from Kernel/Config.pm, as well as every subsequent setting of an option value in Kernel/Config.pm overrides the previous one. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
participants (4)
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Martin Edenhofer -
Pierrik Le Guennec -
Robert Kehl -
Tyler Hepworth