Excellent to know, but I would like to have all mail sent to an external mailbox for redundancy (and to continue the "legacy" customer service technique - at least for a while). David Hoskin

All outgoing mail is already archived. Unless you want to archive notifications, etc, all other email pertinent to the ticket is in the database as an article attached to that ticket.

----- Jack Doyle, Network+ Systems Operations Specialist Lewis-Gale Clinic Information Systems