Hi folks, I am possibly looking to migrate from our aged reqng based system (based on old req, but hacked over the years) over to OTRS. reqng has served us well for many years as a simple trouble ticket system, but we want to start doing clever things, and I'm not sure continuing to work on a hacked version of reqng is the way forward, given that the last time anybody did any work on it was in about 2000. (It might well be, I'm just not yet entirely sold on the idea as it would involve many hours of perl hackery.) I would like to migrate all the old tickets from the reqng files in to OTRS, because the current system is a very useful source of historic information that I would not want to lose just because of a new ticket system. Has anybody attempted to do similar migration before into OTRS. I have another question relating to stats. Managers want pretty graphs. :-) What I would like to be able to graph is response times to tickets in and out of hours, for example number of tickets responded to within 30 minutes, 1 hour, 4 hours, 8 hours etc, and number of customer tickets vs non-customer tickets. (The current system has an in-house modification to work this out from the e-mail address.) If anybody has some insight into this, it would be most welcome :) Regards, Rob -- Robert Lister - London Internet Exchange - http://www.linx.net/ robl@linx.net - tel: +44 (0)20 7645 3510 - RL786-RIPE