Hi Michiel, Thanks for your answer. You understood precisely what I was meaning and like you I strongly think that it cannot be done at the moment without modifying again OTRS default behaviour ... :( I found a bugzilla entry (#3429) related to this enhancement and have just posted some informations on it : http://bugs.otrs.org/show_bug.cgi?id=3429 Laurent Michiel Beijen a écrit :

Laurent,

I can see what you are looking for; if I understand you correctly you would like to be able to include a link from one article to another, for instance from article 06001 to 06009 or so. The problem you are experiencing is that URLs for agents are different than those for end users. It would be a nice new feature if this would be possible.

One implementation scenario is this:

* In the current implementation there is a possibility to link FAQ entries to one other. * These links will be displayed, but only in the Agent section of the FAQ module, not in the Public FAQ. * You can alter the working of the FAQ module so these links are also displayed in the public FAQ. * If this is done, you can refer to these linked FAQ's in the text of the article.

It would require a bit of FAQ hacking though.

Regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

On Mon, Feb 2, 2009 at 12:29, Laurent Minost mailto:lminost@denyall.com> wrote:

Hi,

Using FAQ module 1.5.4 here on OTRS 2.3.4 and wondering how to simply manage internal links to others FAQ articles ? Is there a way to integrate a link so this one will be usable for agents AND customers ? The best would be a relative link with the same query parameters for Agent or Customers and a common script ... because at the moment we need to provide a link different for customers access than the one used for agents when writing articles ...

Thanks by advance for your answers.

Laurent MINOST _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs