Yes, that looks like (part of) the (md5) encoded password as you will find also in the database. Which means the token works, but is not useful. I don't think that is something easy to fix, if at all possible. This also involves a security management. gr, Frans From: Amanpreet Singh [mailto:goforaman@gmail.com] Sent: woensdag 6 mei 2009 13:48 To: Frans Stekelenburg Cc: otrs@otrs.org Subject: passing the wrong password in auto response hi, i am using otrs 2.2 on debian system, i have set the parameter Login: Password: in the auto response, it is passing the UserLogin right, but not UserPassword. means passing the wrong password as, Password: goKW7Vf/VqbmM (as the right password is go123456) i think it is in encoding form or a garbage value. plz help thanks. --:Aman