As far as I know: This can be done in the "Default.pm" /opt/otrs/Kernel/Config Here you can find such an option. -----Ursprüngliche Nachricht----- Von: Gregor [mailto:Gregor@Hostica.com] Gesendet: Dienstag, 18. Februar 2003 20:34 An: otrs@otrs.org Betreff: [otrs] Compose answer - Feature request :) First of all, thanks to the developers! We just switched to OTRS and its amazing! Now the the question, We have many,many prewritten RESPONSES, and so the screen gets quite cluttered. Would it be possible to have an OPTION to show the "Compose answer (email)" in a dropdown list? Thanks _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs