Dear Scott, We achieve that need by using Auto Responses <---> Queues settings. 1. You can create a queue call "Monitoring" 2. Don't link any Auto Response to that Queue (New Ticket, follow up, etc. should not be applicable for that queue) 3. In the mail filter, redirect targeted mails to that specific Queue "Monitoring", by using their "Subject content", or "Sender email" Hope it will help. Best Regards / Cordialement ----- Placide NJAMI -----Message d'origine----- De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de otrs-request@otrs.org Envoyé : 8 novembre 2015 12:00 À : otrs@otrs.org Objet : otrs Digest, Vol 86, Issue 12 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request@otrs.org You can reach the person managing the list at otrs-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Turn off Auto Response for SPecific Accounts (Scott R. Morgan) ---------------------------------------------------------------------- Message: 1 Date: Sat, 7 Nov 2015 15:53:07 +0000 From: "Scott R. Morgan" Subject: [otrs] Turn off Auto Response for SPecific Accounts To: User questions and discussions about OTRS. Message-ID: Content-Type: text/plain; charset="us-ascii" We are using an OTRS 3.3 appliance. How can we turn off auto-responses for specific sending email accounts like an out of office or other automated monitoring system email notifications? Thank you! "Good judgment comes from experience. Experience comes from bad judgment." - Will Rogers Scott R. Morgan Director of Information Systems Mama Fu's Franchise Group ------------------------------ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs End of otrs Digest, Vol 86, Issue 12 ************************************