Hi, Without any verification, just if I remember well ( but I advise you to confirm this within the documentation :o) ), I think there is an X-OTRS-ArticleType header that you can set to note-internal or others values, please check within the OTRS doc for string "X-OTRS" and you should find what you need. BR, Laurent MINOST Sándor Fehér a écrit :

Hi,

Is it possible to add an internal note to a ticket ? Via some special email header settings or other way.. Thanks.

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