
Has anyone noticed that subjects on FollowUps in the v2.2.2 are somewhat mangled? For example, the subject on many of our followups appear as, [Ticket#2007082510000051] [Ticket#20070825 [...] Is this by design? Essentially it looks like it inserts the Ticket# and then the default twenty characters of the original subject which happen to be the ticket number as well. I've started digging through the source to see whether I can change it, as I've just started evaluating it, but I was wondering if someone else ran across this as well and adjusted it to be more pleasant such as "[Ticket#....] Subject". Oddly enough, when the ticket owner gets notified of the followup the subject is properly parsed without the extra ticket number. Ed

Same problem with version 2.1.7.
Any news about it?
----- Original Message -----
From: "Edward Kovarski"
Has anyone noticed that subjects on FollowUps in the v2.2.2 are somewhat mangled?
For example, the subject on many of our followups appear as,
[Ticket#2007082510000051] [Ticket#20070825 [...]
Is this by design?
Essentially it looks like it inserts the Ticket# and then the default twenty characters of the original subject which happen to be the ticket number as well. I've started digging through the source to see whether I can change it, as I've just started evaluating it, but I was wondering if someone else ran across this as well and adjusted it to be more pleasant such as "[Ticket#....] Subject". Oddly enough, when the ticket owner gets notified of the followup the subject is properly parsed without the extra ticket number.
Ed _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
participants (2)
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Edward Kovarski
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Gabriele D'Andrea