Has anyone ever looked at an RSS feed of cases from OTRS? I'd love to be able to monitor some/all queues via RSS. Better still would be a priority threshold, so I can see Critical cases from queue 1-3, and Normal cases on queues 4-6, etc. Thanks, Zeke -- James "Zeke" Dehnert mailto:jdehnert@norcalnetworks.com Phone: +1 707.546.6620 x602 Fax: +1 707.324.8043 "Life is racing, everything else is just waiting"
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Dehnert James Sr schrieb:
Has anyone ever looked at an RSS feed of cases from OTRS? I'd love to be able to monitor some/all queues via RSS. Better still would be a priority threshold, so I can see Critical cases from queue 1-3, and Normal cases on queues 4-6, etc.
Hi James, there has been a discussion on otrs-dev about this, maybe that's of interest for you: http://www.mail-archive.com/dev@otrs.org/msg01502.html regards, Torsten Thau - -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 pgp-key: 0x292F987D fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.3 (GNU/Linux) iD8DBQFGQby5vXo8m5PgoXQRAve4AJ9Be1M/VhffFwyRPgR7evxMnhqsowCfbK6W VTeoTKTzq9SXkzngoWlgCQA= =5Z1w -----END PGP SIGNATURE-----
participants (2)
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Dehnert James Sr -
Torsten Thau