OTRS 1.2.3 Stats and massive amounts of Actions
For the last few months, the stats graph is showing some 60,000 actions a day. This dwarfs any other kind of information I might derive from the graphs because those other actions only range in the 100-200 mark. All other actions are such a small amount that they don't show on the graph at all. The curious thing is I don't do a lot of transactions on my helpdesk. In five moths time I only have about 2300 tickets total, so I am curious to know what the 60,000 actions are. I can't tell which category it is because the I can't really tell the color. It looks like a black line. But that either corresponds to Customer Update or Send Answer and neither of those seem like likely candidates. Can anyone shed light on this for me? Thanks, Tyler Hepworth
Hi Tyler, Tyler Hepworth wrote:
For the last few months, the stats graph is showing some 60,000 actions a day. This dwarfs any other kind of information I might derive from the graphs because those other actions only range in the 100-200 mark. All other actions are such a small amount that they don't show on the graph at all. The curious thing is I don't do a lot of transactions on my helpdesk. In five moths time I only have about 2300 tickets total, so I am curious to know what the 60,000 actions are. I can't tell which category it is because the I can't really tell the color. It looks like a black line. But that either corresponds to Customer Update or Send Answer and neither of those seem like likely candidates.
Can anyone shed light on this for me?
The stats is based on the ticket_history table. So there you will find more infos.
Tyler Hepworth
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
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Martin Edenhofer -
Tyler Hepworth