Hi all! I would like to know if there's a chance to make the status view as the default view. So that when the agent logs on the first screen he sees is the status view. Thanks and regards Maria Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 216-0222. Ext 0628 Alejandra.Piedra@iica.intmailto:Alejandra.Piedra@iica.int