Hi, anyone who could help me with that, please? Lars

Hello,

I already posted this on the German mailing list but didn´t get an answer that led to a solution.

I would like to know what I have to configure so that newly created tickets (via telephone) get locked to the agent automatically (without selecting an agent manually). Though, they should not get locked when the initial status is set to a closed state.

OTRS 2.2.3

Lars

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