Hi Karl, Trasschaert Karl wrote:

I've just install otrs on a windows computer.

It looks to works, i can connect to the root account. When i tryes to create a new customer i've this error : "Attention: Email address (xxx@xxxx.be) not valid (invalid xxx@xxx.be (DNS problem: couldn't create socket: Unknown error)! )! "

Did anyone know hot to resolve that? I've the same problem when i try to create a new user.

((otrs)) performs some checks on e-mail addresses, to verify that they are valid. Obviously you entered some addresses which make these tests fail. You may turn off checks in the Core Module: Go to SysConfig, select "Framework" in the Group selection, then the Core Module, and disable the e-mail address checks. If you do not have internet connectivity or at least connection to a DNS server from the machine running ((otrs)) you should also disable CheckMXRecord. Hope that helped - kind regards from Straubing! Marko Karg -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!