Hi Ionel, Answering your questions: How is it linked when using an LDAP Customer source ? ---> The company feature is only used for database backends and you have 2 tables for this: customer_user and customer_company. In LDAP, normally all data is in one backend, so there is no need to link it because everything is in the same place. How to assigne the company in the LDAP configuration ? ---> We only use the company feature if the customer data is stored in the OTRS Database and will be mantained via OTRS. If you already have customer data, like LDAP or an external database, then it will be used as a flat table. On 11/17/2010 1:09 PM, GARDAIS Ionel wrote:

Hi Elva,

How is it linked when using an LDAP Customer source ? How to assigne the company in the LDAP configuration ?

Thanks, Ionel

Le 17 nov. 2010 à 18:15, Elva Novoa a écrit :

...

On 11/16/2010 1:51 PM, Jober Mijares wrote:

...

Then, maybe i'm confused but I thought that the function of the company client, is link several customers in just one company. Hi Jober,

Actually you are right in the definition of Customer Company. You should be able to create more than one customer with the same company, but you need to add customer companies first. What version of OTRS are you using? In OTRS 3.0.1, this field (CustomerID) was changed to be a drop-down when you are adding a new customer, so that you can select a company from the registered ones.

I hope this helps!

Regards, Elva

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-- Elva María Novoa del Toro Research & Development OTRS Lab, S.A. de C.V. Parque de Software, Módulo A1, Circuito Norte 100 Parque Industrial Zapotlan 2000 49000 Ciudad Guzmán, Jalisco MEXICO T: +52 33 4777 3861 I: www.otrs.com/ Incremente su eficiencia hasta un 30% - obtenga OTRS Help Desk 3.0: http://www.otrs.com/

Thanks I work with the version 2.4.7 But how i make the link between the company and the client. Sorry but i don't find the option --- El mié, 11/17/10, Elva Novoa escribió: De: Elva Novoa Asunto: Re: [otrs] Customer Company A: "User questions and discussions about OTRS." Fecha: miércoles, 17 de noviembre de 2010, 01:15 pm On 11/16/2010 1:51 PM, Jober Mijares wrote:

Then, maybe i'm confused but I thought that the function of the company client, is link several customers in just one company. Hi Jober,

Actually you are right in the definition of Customer Company. You should be able to create more than one customer with the same company, but you need to add customer companies first. What version of OTRS are you using? In OTRS 3.0.1, this field (CustomerID) was changed to be a drop-down when you are adding a new customer, so that you can select a company from the registered ones. I hope this helps! Regards, Elva --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Hi Mark, Yes, in the you have to open the Defaults.pm and copy the sections that correspond to $Self->{CustomerUser} and $Self->{CustomerCompany}, paste them into the Config.pm and uncomment the line for customer company support (CustomerCompanySupport => 1,) in Config.pm and you are done! I hope this helps :-) Regards, Elva On 11/18/2010 3:49 PM, Mark Shepard wrote:

Elva - Is there an option that must be set to have this dropdown displayed if I'm running v3.0.1? From Admin --> Customer Companies, I set up a few unique companies. If I then go to Admin --> Customers --> Add Customer, the "CustomerID" field is just a normal text entry field... not a dropdown. Thoughts?

Thanks, Mark

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jober Mijares Sent: Thursday, November 18, 2010 2:39 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customer Company

Thanks

I work with the version 2.4.7

But how i make the link between the company and the client.

Sorry but i don't find the option

--- El mié, 11/17/10, Elva Novoa escribió:

De: Elva Novoa Asunto: Re: [otrs] Customer Company A: "User questions and discussions about OTRS." Fecha: miércoles, 17 de noviembre de 2010, 01:15 pm On 11/16/2010 1:51 PM, Jober Mijares wrote:

...

Then, maybe i'm confused but I thought that the function of the company client, is link several customers in just one company. Hi Jober,

Actually you are right in the definition of Customer Company. You should be able to create more than one customer with the same company, but you need to add customer companies first. What version of OTRS are you using? In OTRS 3.0.1, this field (CustomerID) was changed to be a drop-down when you are adding a new customer, so that you can select a company from the registered ones.

I hope this helps!

Regards, Elva

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-- Elva María Novoa del Toro Research & Development OTRS Lab, S.A. de C.V. Parque de Software, Módulo A1, Circuito Norte 100 Parque Industrial Zapotlan 2000 49000 Ciudad Guzmán, Jalisco MEXICO T: +52 33 4777 3861 I: www.otrs.com/ Incremente su eficiencia hasta un 30% - obtenga OTRS Help Desk 3.0: http://www.otrs.com/

Mark, I don't think that you can make the CustomerID a drop-down in the new ticket screen, but this field is automatically filled when you select a customer, just as the customer information and history. Regards, Elva On 12/2/2010 11:06 AM, Mark Shepard wrote:

Elva - This helped tremendously - thank you very much. I now have a dropdown for "CustomerID" (which lists available Companies, as expected) when I create new Customers. That said, I noticed that the "CustomerID" field when creating a new ticket is still a free text field, not a dropdown. Is there any way I can enable all CustomerID fields to become Company dropdowns?

Thanks, Mark

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Elva Novoa Sent: Thursday, November 18, 2010 3:56 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customer Company

Hi Mark,

Yes, in the you have to open the Defaults.pm and copy the sections that correspond to $Self->{CustomerUser} and $Self->{CustomerCompany}, paste them into the Config.pm and uncomment the line for customer company support (CustomerCompanySupport => 1,) in Config.pm and you are done!

I hope this helps :-)

Regards, Elva

On 11/18/2010 3:49 PM, Mark Shepard wrote:

Elva -

Is there an option that must be set to have this dropdown displayed if I'm running v3.0.1? From Admin --> Customer Companies, I set up a few unique companies. If I then go to Admin --> Customers --> Add Customer, the "CustomerID" field is just a normal text entry field... not a dropdown. Thoughts?

Thanks,

Mark

From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jober Mijares

Sent: Thursday, November 18, 2010 2:39 PM

To: User questions and discussions about OTRS.

Subject: Re: [otrs] Customer Company

Thanks

I work with the version 2.4.7

But how i make the link between the company and the client.

Sorry but i don't find the option

--- El mié, 11/17/10, Elva Novoa mailto:en@otrs.com escribió:

De: Elva Novoa mailto:en@otrs.com

Asunto: Re: [otrs] Customer Company

A: "User questions and discussions about OTRS." mailto:otrs@otrs.org

Fecha: miércoles, 17 de noviembre de 2010, 01:15 pm

On 11/16/2010 1:51 PM, Jober Mijares wrote:

Then, maybe i'm confused but I thought that the function of the company client, is link several customers in just one company.

Hi Jober,

Actually you are right in the definition of Customer Company. You should

be able to create more than one customer with the same company, but you

need to add customer companies first. What version of OTRS are you

using? In OTRS 3.0.1, this field (CustomerID) was changed to be a

drop-down when you are adding a new customer, so that you can select a

company from the registered ones.

I hope this helps!

Regards,

Elva

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--

Elva María Novoa del Toro

Research & Development

OTRS Lab, S.A. de C.V.

Parque de Software, Módulo A1, Circuito Norte 100

Parque Industrial Zapotlan 2000

49000 Ciudad Guzmán, Jalisco

MEXICO

T: +52 33 4777 3861

I: www.otrs.com/http://www.otrs.com/

Incremente su eficiencia hasta un 30% - obtenga OTRS Help Desk 3.0: http://www.otrs.com/

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-- Elva María Novoa del Toro Research & Development OTRS Lab, S.A. de C.V. Parque de Software, Módulo A1, Circuito Norte 100 Parque Industrial Zapotlan 2000 49000 Ciudad Guzmán, Jalisco MEXICO T: +52 33 4777 3861 I: www.otrs.com/ Incremente su eficiencia hasta un 30% - obtenga OTRS Help Desk 3.0: http://www.otrs.com/

I have others questions I work with the conection with the Ldap. So, can I create the customer_company directly from the OTRS? And Some of my clients are from the Ldap, but i have another clients external that create ticket via email: How i can make for change the information of my clients external. Thanks a lot!!! --- El mié, 11/17/10, Elva Novoa escribió: De: Elva Novoa Asunto: Re: [otrs] Customer Company A: "User questions and discussions about OTRS." Fecha: miércoles, 17 de noviembre de 2010, 01:15 pm On 11/16/2010 1:51 PM, Jober Mijares wrote:

Then, maybe i'm confused but I thought that the function of the company client, is link several customers in just one company. Hi Jober,

Actually you are right in the definition of Customer Company. You should be able to create more than one customer with the same company, but you need to add customer companies first. What version of OTRS are you using? In OTRS 3.0.1, this field (CustomerID) was changed to be a drop-down when you are adding a new customer, so that you can select a company from the registered ones. I hope this helps! Regards, Elva --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs