Hi all, Hope somebody can help me. Is there a means to insert custom data into a signature, for example from an external database? Many thanks Patric
Hi Patric,
Hi all,
Hope somebody can help me. Is there a means to insert custom data into a signature, for example from an external database?
Strange! Second Try! Can you please better explain your needs? Signatures are queue based, and you can have more than 1 per system. What exactly are you looking to do? thx -- Shawn Beasley ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Address of record: Bad Homburg Local Court: Bad Homburg, HRB 10751 Tax number: 003/240/97505 Chairman of the Supervisory Board: Burchard Steinbild Executive Board: André Mindermann (CEO), Martin Edenhofer
Hi Shawn Shawn Beasley wrote:
Hope somebody can help me. Is there a means to insert custom data into a signature, for example from an external database?
Strange! Second Try! Can you please better explain your needs? Signatures are queue based, and you can have more than 1 per system. What exactly are you looking to do?
What I would like to do is insert a line of text from a database table into every ticket that one of our agents sends out or replies to. The text will differ based on certain criteria that is external to OTRS, so I was wondering if there was some type of freefield variable that could be populated by an external script when a ticket is sent out. I hope this makes more sense, but please advise if I can provide any more info :) Many thanks Patric
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Patric -
Shawn Beasley