Hi Ken, I am an OTRS newbie (and most other things), so this is just throwing it out there. Have you tried creating an test perl script (using the same process as OTRS) that send emails, and placing it in the OTRS framework with the same permissions etc, and then running it? That will help determine if it isn't permissions, perl modules, local connections etc. Like I said, just my 2c. :P Regards Theunis

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Ken D'Ambrosio Sent: 01 October 2008 10:18 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Notifications not being sent. (Help -- please!)

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Ken D'Ambrosio wrote:

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Hi, all. I really want to get OTRS going, but my boss is going to go for a commercial alternative if I don't figure out what's up with the notifications not going out. E-mail gets sent fine from the box; that being said, I'm currently pointing it via SMTP to our primary internal SMTP server. And nothing. No longs, no nuttin'. [...]

Can the machine running OTRS resolve 'postal' to an IP address?

Yeah, it can, but to play it safe, I've also used IP addresses. And I have Postfix running locally, and tried localhost, too. No dice.

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