New subject: Svar: Re: Diff between PendingDate and Due date?

1 Feb 2012

      Hi Michiel!

I am very well, thank you. We are starting our migration to 3.1 in the near future, but currently are in testing phases with 3.0. I had some issues with malformed UTF-8 chars when I went from 3.0 to 3.1, so I had to go back again on my test system. I have some idea what may be the reason, but nothing definite yet. 

We have been looking a bit at your feature addons, but can we get these by themselves?

It seems I can't use all my ZZAuto.pm from 2.4 after updating to 3.0. 
Customer search is broken at least. 
Starting anew fixes this, but I saw no caveat about this in the upgrade docs. 

Are you still teaching classes in OTRS?

Regards,

/Martin

Den 01/02/2012 kl. 19.47 skrev "Michiel Beijen " :
...
Hi Martin, how are you!
What would be possible is to use the GenericAgent to set a field to
the color you want, this can be a free text field or a 3.1.x-style
DynamicField. You can then use this color in a custom DTL template as
a value to use this color in a certain field.
This would involve the use of DTL, but there would be no Perl involved...
Hope this helps,
Mike.
2012/1/26 Martin Møller :
...
That seems quite interesting. Thank you for bringing it to my attention ;)
I haven't had time to try anything yet, but I came to the conclusion that I
would be able to handle this via  if need be, where I
could call a script to convert the due date and the current date to
timestamps and return a number of seconds I could do 'ge' or 'lt' operations
on.
It may not need to come to that now, but my Perl knowledge is unfortunately
quite limited.
I will peruse this new fountain of knowledge for a bit!
/Martin.
...
...
...
Juan Manuel Clavero Almirón 26. januar 2012
13:09 >>>
Hi,
we use the package TicketOverviewHooked
[http://opar.perl-services.de/bin/index.cgi/package/R/RE/RENEEB/TicketOvervie...],
to colorize tickets according to their type... maybe you could use it to
colorize according to proximity to DueTime
Juan Clavero Almirón
De: Martin Møller [mailto:mmo@itq.dk]
Enviado el: miércoles, 25 de enero de 2012 13:00
Para: User questions and discussions about OTRS.
Asunto: [otrs] Svar: Re: Diff between PendingDate and Due date?
Are there any plans for making Due date something that can actually be
actioned on without needing to code a lot of Perl?
Like, for example, a ticket going yellow X days before due date is reached,
orange Y days before and red when due date has been missed.
If the case is closed, due date should be ignored, unless reopened.
It would lend a nice immediacy to the field that we would very much like
here.
If not implemented in OTRS as such, is it possible, via <dtl if > or
similar, to check how far the due date is from today? If so, I should be
able to do the coloring in the templates from there...
It would also be nice if you could use Due date as a trigger in the Message
(Event) setup...
Regards,
/Martin.
...
...
...
Nils Leideck - ITSM  4. oktober 2010 13:16 >>>
Hi,
The pending date is used for the “pending *” status.
The Due Date is just another timestamp on the ticket
On 04.10.2010, at 23:43, Pradumna Maheshwari wrote:
Hello,
Can you tell me, what is difference between 'PendingDate' and 'Due date'?
Under what situation, should each one be used ?
thanks...
Pradumna Maheshwari
Cheers
Nils Leideck
—
Nils Leideck
Senior Consultant
http://webint.cryptonode.de / a Fractal project
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Re: [otrs] Svar: Re: Diff between PendingDate and Due date?

Martin Møller

Michiel Beijen

Martin Møller

Michiel Beijen

James Michael DuPont

Martin Møller

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