How many postmaster email accounts?
Hi I'm new in the otrs project. I'm considering to use otrs as Ticket Request System but I have some big question. I work for a Government company that has several public email accounts to which people can post information requests. I've counted these email accounts... They are about 230. So, in your experience... - how many postmaster email accounts can support otrs? There is a limit? - what hardware requirements for this scenario? - have you encountered memory problems using otrs? Regards Paolo Epifani _______________________________________________ PAOLO EPIFANI _______________________________________________ Città di Torino - Settore Servizi Telematici Redazione Web - Indirizzo: Via Meucci, 4 - 10121 TORINO - Piano: 4, Ufficio 422 - Telefono: +39 011 4430559 - Fax: +39 011 4430583 - E-mail: paolo.epifani@comune.torino.it - Web site: http://www.comune.torino.it _______________________________________________
Paolo,
It is hard to you estimates on your questions. I guess there is no real
limit to how many postmaster email accounts are supported by OTRS. I guess
that it can get tricky if you would really like to pop 230 accounts every X
minutes.
It also depends of course on the load, if there are only a couple of emails
per mailbox per day it probably would not be so bad.
I would recommend a different scenario: set up one mailbox for OTRS to use.
Now forward emails for all the email accounts you would like to use in OTRS
to this new mailbox. Do filtering based on the 'to' address in the emails to
dispatch to different queues. This way you do not have to worry about
checking all the different mailboxes, because there is just one you work
with. Will be a lot easier on the administration and for sure better for
performance.
Your hardware requirements will very on a lot of factors, the main ones will
be: number of concurrent agents using your system, and number of tickets in
your database. If you use recent hardware, with a two web server setup and a
well tuned environment you can probably serve hundreds maybe thousands of
concurrent users. Is there anyone on the list wanting to share facts on the
hardware they use?
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Wed, Feb 25, 2009 at 10:43, Paolo Epifani wrote: Hi
I'm new in the otrs project.
I'm considering to use otrs as Ticket Request System but I have some big
question.
I work for a Government company that has several public email accounts to
which people can post information requests.
I've counted these email accounts... They are about 230. So, in your experience...
- how many postmaster email accounts can support otrs? There is a limit?
- what hardware requirements for this scenario?
- have you encountered memory problems using otrs? Regards
Paolo Epifani _______________________________________________ PAOLO EPIFANI
_______________________________________________ Città di Torino - Settore Servizi Telematici
Redazione Web - Indirizzo: Via Meucci, 4 - 10121 TORINO
- Piano: 4, Ufficio 422
- Telefono: +39 011 4430559
- Fax: +39 011 4430583
- E-mail: paolo.epifani@comune.torino.it
- Web site: http://www.comune.torino.it
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Ciao Paolo, I think that fetch mail safely from 230 accounts may be too much for a single instance, I actually run a site with about 50 exchange mailbox attached through POP3 connector, fetching email every 5 minutes. If everything works as expected, usually I have no problem in fetching all emails in a minute or so (depending on the traffic) But if some issue on the mail infrastructure is arising, well, it's normal to have some timeout in fetching. This lead to an overlapping in script execution that requires some manual intervention to get things back to normal. In this case, you may schedule the script on a large interval, if it's ok for you... but you should evaluate carefully how many mails this 230 mbx gets daily and how fast is you network and your mail infrastructure. d. ________________________________________ Da: otrs-bounces@otrs.org [otrs-bounces@otrs.org] per conto di Paolo Epifani [paolo.epifani@comune.torino.it] Inviato: mercoledì 25 febbraio 2009 10.43 A: otrs@otrs.org Oggetto: [otrs] How many postmaster email accounts? Hi I'm new in the otrs project. I'm considering to use otrs as Ticket Request System but I have some big question. I work for a Government company that has several public email accounts to which people can post information requests. I've counted these email accounts... They are about 230. So, in your experience... - how many postmaster email accounts can support otrs? There is a limit? - what hardware requirements for this scenario? - have you encountered memory problems using otrs? Regards Paolo Epifani _______________________________________________ PAOLO EPIFANI _______________________________________________ Città di Torino - Settore Servizi Telematici Redazione Web - Indirizzo: Via Meucci, 4 - 10121 TORINO - Piano: 4, Ufficio 422 - Telefono: +39 011 4430559 - Fax: +39 011 4430583 - E-mail: paolo.epifani@comune.torino.itmailto:paolo.epifani@comune.torino.it - Web site: http://www.comune.torino.it _______________________________________________
participants (3)
-
CARNINO Daniele (FIAT ITEM) -
Michiel Beijen -
Paolo Epifani