Update on this, the error only occurs when the "From:" field is null. If I enter any text into this field, and then click on the customer search button, its ok. Is it possible to get a drop down list of values for customers ?

help, I get this message when I click on the search customer button, when entering a phone call / new ticket:

Message: Need Search, UserLogin or PostMasterSearch!

Traceback (28986): Module: Kernel::System::CustomerUser::DB::CustomerSearch (v1.36) Line: 116 Module: Kernel::System::CustomerUser::CustomerSearch (v1.22) Line: 154 Module: Kernel::Modules::AgentTicketPhone::Run (v1.12) Line: 607 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651 Module: /usr/local/otrs/bin/cgi-bin/index.pl (v1.80) Line: 47

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