Hello, Is there a way to allow users to view ticket status also if they are not registered? (Email ticket for example) Regards.
Hello Mr. Iuculano,
Is there a way to allow users to view ticket status also if they are not registered? (Email ticket for example)
Yes, you can say in the Queues, write a Email to customer if status changed. Is that a Idea for you? with kind regards, Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
Hello Stefan, Stefan Rother ha scritto:
Yes, you can say in the Queues, write a Email to customer if status changed.
Is that a Idea for you?
It's an idea, but I prefer customers can view ticket status in a web page also if they are not registered, for example http://url/customer.pl?Action=CustomerZoom&TicketID=XXX Something as customer.pl?Action=CustomerZoom&TicketID=XXX&Email=email@email.com Have you an idea? :) Thanks in Advance Best Regards
Hello, [...]
It's an idea, but I prefer customers can view ticket status in a web page also if they are not registered, for example http://url/customer.pl?Action=CustomerZoom&TicketID=XXX [...]
No, that´s not possible in OTRS. I wish you a nice day, with kind regards, Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
participants (2)
-
Giuseppe Iuculano -
Stefan Rother