Hi Michelle, Just how are you trying to synchronize the users? One of the strengths of OTRS is that you don't have to copy over the customer database from the remote location to the OTRS system. You can just leave the customer users in there and make OTRS use it remotely. That way your OTRS is always up to date. Please see this chapter in the manual for more details: http://doc.otrs.org/2.4/en/html/x1801.html#db-customer-backend ((enjoy)) Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str. 1 61352 Bad Homburg GERMANY T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I:  http://www.otrs.com Business Location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann GET OTRS::ITSM 2.0 NOW - including the brand new change management module! It´s the only ITIL® V3 compatible open-source IT Service Management solution certified by PinkVERIFY worldwide! - http://bit.ly/dv4CJF On Thu, Apr 29, 2010 at 2:14 AM, Michelle Crouch wrote:

Hello

I am not familiar with perl and I have installed otrs on a test system. It is a centos 5.4 VM. I am trying to sync customer_users from an external database of another application.

I keep getting an error

Got no EncodeObject! at Kernel/System/DB.pm line 96.

Can someone please help me debug this?

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