Hello there, I am having an issue with attaching some files to some ticket. In my last example, the file is 3.5 MB. When we restore the production db to our development server , I can attach the doc without a problem( Both servers are suppose to be identical, obviously, they are not..). Following is the error: Got a packet bigger than 'max_allowed_packet' bytes, SQL: 'INSERT INTO web_upload_cache (form_id, filename, content_type, content_size, content, create_time_unix) VALUES ('1161117809.1227829.26264007', 'Amy Miller - card.doc', 'application/msword', '3305984', ?, 1161117816)' The max_allowed_packet setting is currently set to 16 Mb on both server. We think it is something related to the web_uload_cache table but this is just a guess. Does anyone has an idea of what could cause this issue? Thanks in advance. NICOLAS KARLINSKI Operation Manager ARKADIN GLOBAL AUDIO & DATA CONFERENCING One Penn Plaza, Suite 2200 New York, NY 10119 Tel: 646-495-7608 Fax: 212-594-1910 Web: www.arkadin.com