Filters are worked on by the order off appearance (alphabetically), so Filter 2 is worked on after Filter 1 (I'd add the numbers in front, makes is more flexible on the long run). The last filter allways overwrites the previous, so in your case Filter 2 has to be placed after Filter 1. If you've already done this, re-check the Filter. Greets, Daniel -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Stan McFarland Sent: Friday, August 15, 2008 3:45 PM To: otrs@otrs.org Subject: Re: [otrs] PostMaster filter precedences? Stan McFarland writes:

Hi,

I'm having trouble with the PostMaster filter. I currently have two

filters

like so:

Filter 1 To = "websupport <at> a.com" Queue="Web Support"

Filter 2 To = "websupport <at> a.b.com" Subject="posting request" Queue ="Posting Requests"

Sorry, both e-mail addresses in Filter 1 and Filter 2 should read "websupport@a.com". They are the same. -stan _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/