Hey, I have not gotten a response from my last email I hope that this one is a little easier to understand and someone can give me a quick example of how to. I have several customers that I want them to view only the tickets associated to them. Then I want to have one customer to view all of their tickets. How can I acomplish this. As per my last email (Customer Groups, Queues and Views) I obviously am doing it wrong. Otrs v2.02 SuSE v10.0 Thanks, Shawn Holland