Hi Franck, modify from Map => [ [ 'UserLogin', 'Username', 'uid', 1, 1, 'var', '', 0 ], to [ 'UserLogin', 'Username', 'mail', 1, 1, 'var', '', 0 ], within $Self->{CustomerUser}. I think that's it. FYI: I wrote the following before I noticed the above described misconfiguration. ... It's quite difficult to do analysis from far away ;-) franck.lamas@stp-presse.fr schrieb:

Hi,

I did what you suggested.

When creating a new ticket, I can choose the customer and the customer number is the mail address.

The customer can login with his mail address.

But he don't see any tickets. Two reasons :

- the fied customer_user_id is always the uid (put by the CreateTicket), not the mail address

That must not be! The customer-mail-address has to be stored in ticket.customer_user_id. Otherwise, the ticket is not recognized of belonging to the customer who is logged in with his mail-address.

- Even if I change the fields in the ticket table, the customer don't see his tickets.

Find attached my new config.pm.

Looks good. Login as customer and watch your logfile. On my system, I get [Thu Sep 21 12:16:24 2006][Notice][Kernel::System::CustomerAuth::LDAP::Auth] CustomerUser: alexander.scholler@augsburg.de authentification ok I think this means that the customer is managed with his mail-address as ID within the Customer-WebGUI.

I'm stucked !!! -----otrs-bounces@otrs.org a écrit : -----

Pour : "User questions and discussions about OTRS.org" De : Alexander Scholler Envoyé par : otrs-bounces@otrs.org Date : 21/09/2006 06:54AM Objet : Re: Réf. : Re: Réf. : Re: Réf. : Re: [otrs] LDAP Customer Backend Authentification Question

Hi Franck,

I can't follow your Config.pm

* You defined twice $Self->{CustomerUser} * In both, $Self->{CustomerUser} and $Self->{'Customer::AuthModule::LDAP... you use uid instead of mail.

With a quick view over your config, I suggest the following on lines:

272: CustomerKey => 'mail', 216: $Self->{'Customer::AuthModule::LDAP::UID'} = 'mail'; 110-171: delete these lines

That could result in the fact that * customers can login with their mail-address instead of uid * can view NEW created tickets

Further, you have to do the discribed DB-changes to include the old tickets...

Bye, Alex

franck.lamas@stp-presse.fr schrieb: > Please find attached the config.pm file. We are running OTRS on a > windows 2003 server using the full package installation, ruuning on a > mysql database. > > > -----otrs-bounces@otrs.org a écrit : ----- > > Pour : "User questions and discussions about OTRS.org" > De : Alexander Scholler > Envoyé par : otrs-bounces@otrs.org > Date : 20/09/2006 02:51PM > Objet : Re: Réf. : Re: Réf. : Re: [otrs] LDAP Customer Backend > Authentification Question > > > Hi, post some details: your configuration, ... > > > franck.lamas@stp-presse.fr schrieb: > > I understand that the old tickets may become "invisible" after the > > change. But I tried to create the new tickets and the user don't see > > them even if the contents of the two fields customer_id and > > customer_user_id are different. > > > > May be I missed something... > > > > -----otrs-bounces@otrs.org mailto:-----otrs-bounces@otrs.org a > écrit : > > ----- > > > > Pour : "User questions and discussions about OTRS.org" > > > De : Alexander Scholler > > Envoyé par : otrs-bounces@otrs.org > > Date : 20/09/2006 10:36AM > > Objet : Re: Réf. : Re: [otrs] LDAP Customer Backend > Authentification > > Question > > > > Hi Franck, > > > > franck.lamas@stp-presse.fr schrieb: > > > Well, I tried what you said, and the user can login with > the mail > > > address. The problem is that they don't see any tickets ! > > > > > > As I use also LDAP for the customer database backend (on the > > AgentTicket > > > Form), I think I have to coordinate the twice things, but > I don't > > know > > > how to do it. > > > > > > As written before, you have to set > > >> $Self->{CustomerUser} = { > > >> # ... > > >> CustomerKey => 'mail', > > >> # ... > > >> } > > to tell OTRS to use the mail-address as unique customer id. > > > > Note that through your switch of identification from uid to > mail, your > > OTRS-data perhaps may get inconsistent. But I think not in > such a way > > that you shall not switch the customer-identification. > > > > > > > > I had a look in the Ticket table and I've noticed that the > > customer_id > > > and the customer_user_id are used to list the tickets by > > customer. But > > > if I make changes in the table it doesn't work... > > > > It works, believe me - you made some other mistake. > > > > Bye, Alex > > > > > > > > > > > -----otrs-bounces@otrs.org a écrit : ----- > > > > > > Pour : "User questions and discussions about OTRS.org" > > > > > De : Alexander Scholler > > > Envoyé par : otrs-bounces@otrs.org > > > Date : 20/09/2006 07:06AM > > > Objet : Re: [otrs] LDAP Customer Backend Authentification > > Question > > > > > > Hi, > > > > > > franck.lamas@stp-presse.fr schrieb: > > > > I use LDAP to let my customers authentificate in > the system. > > > > > > > > My users have to enter their userid and i'd prefer that > > they have to > > > > enter their mail address. How can I achieve this ? > > > > > > $Self->{'Customer::AuthModule::LDAP::UID'} = 'mail'; > > > $Self->{CustomerUser} = { > > > # ... > > > CustomerKey => 'mail', > > > # ... > > > } > > > > > > # optional > > > $Self->{'Customer::AuthModule::LDAP::UserSuffix'} = > > > '@yourmaildomain.tld'; > > > > > > (That works fine on our installation.) > > > > > > I think that the OTRS-login-name of the customer (you > wish to > > use the > > > mail-address) must be identical to the unique > Identification > > of the > > > customer (CustomerKey) within OTRS. I think you can > not do any > > > mapping like > > > 1) login with mail-adress, > > > 2) map mail-address to uid and use customer-uid within > OTRS > > > > > > > > > > > Thanks in advance > > > > Franck > > > > > > Bye, Alex > > > _______________________________________________ > > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > > Archive: http://lists.otrs.org/pipermail/otrs > > > To unsubscribe: > http://lists.otrs.org/cgi-bin/listinfo/otrs > > > Support orr consulting for your OTRS system? > > > => http://www.otrs.com/ > > > > > > > > > > > > > > > ------------------------------------------------------------------------ > > > > > > _______________________________________________ > > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > > Archive: http://lists.otrs.org/pipermail/otrs > > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > Support orr consulting for your OTRS system? > > > => http://www.otrs.com/ > > > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support orr consulting for your OTRS system? > > => http://www.otrs.com/ > > > > > > > > > ------------------------------------------------------------------------ > > > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support orr consulting for your OTRS system? > > => http://www.otrs.com/ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ > > > > ------------------------------------------------------------------------ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/

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