I've changed the settings in the Defaults.pm to AutoIncrement first. Didn't work out. Then I've put the settings into the Config.pm. Didn't work out to. It still has the DateTimeChecksum thing. What's up?
I've come a bit further: I've forgotten to uncomment the Load AutoIncrement Lines in apache2-perl-startup. But no I get the Error: Fehler: Need TicketID! Kommentar: Fehler berichten: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.5 OS: linux Time: Fri Oct 1 09:01:38 2004 Message: Need TicketID! Traceback (9283): Module: Kernel::System::Ticket::Article::CreateArticle (v1.52) Line: 41 Module: Kernel::Modules::AgentPhone::Run (v1.55.2.2) Line: 514 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 688 Module: (eval) (v1.66) Line: 184 Module: ModPerl::RegistryCooker::run (v1.66) Line: 184 Module: ModPerl::RegistryCooker::default_handler (v1.66) Line: 152 Module: ModPerl::Registry::handler (v1.99) Line: 16 When Creating a new Ticket. -----Original Message----- Date: Fri, 1 Oct 2004 08:34:37 +0200 Subject: [otrs] changing TicketNumber From: bandb@t-online.de To: otrs@otrs.org I've changed the settings in the Defaults.pm to AutoIncrement first. Didn't work out. Then I've put the settings into the Config.pm. Didn't work out to. It still has the DateTimeChecksum thing. What's up? _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
bandb@t-online.de wrote:
I've come a bit further: I've forgotten to uncomment the Load AutoIncrement Lines in apache2-perl-startup. But no I get the Error: ? What do you mean with this?
Did you restart otrs after changing things in Config.pm? rcotrs restart-force I think only new tickets will get numbers with the new scheme.
Fehler: Need TicketID! Kommentar: Fehler berichten:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.5 OS: linux Time: Fri Oct 1 09:01:38 2004
Message: Need TicketID!
Traceback (9283): Module: Kernel::System::Ticket::Article::CreateArticle (v1.52) Line: 41 Module: Kernel::Modules::AgentPhone::Run (v1.55.2.2) Line: 514 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 688 Module: (eval) (v1.66) Line: 184 Module: ModPerl::RegistryCooker::run (v1.66) Line: 184 Module: ModPerl::RegistryCooker::default_handler (v1.66) Line: 152 Module: ModPerl::Registry::handler (v1.99) Line: 16
When Creating a new Ticket.
-----Original Message----- Date: Fri, 1 Oct 2004 08:34:37 +0200 Subject: [otrs] changing TicketNumber From: bandb@t-online.de To: otrs@otrs.org
I've changed the settings in the Defaults.pm to AutoIncrement first.
You should respect the notes. Do not edit Defaults.pm cause this file will be updated with a new version of otrs, but not Config.pm.
Didn't work out. Then I've put the settings into the Config.pm. Didn't work out to. It still has the DateTimeChecksum thing. What's up? Restart otrs.
hth Gerold
on redhat it is: service otrs restart. i did it.
it works, when i uncomment the MinCounterSize line.
it seems to be a problem with this directive.
I don't want to have changed the old tickets. thanks anyway.
-----Original Message-----
Date: Fri, 1 Oct 2004 10:34:24 +0200
Subject: Re: [otrs] changing TicketNumber
From: Gerold Gruber
I've come a bit further: I've forgotten to uncomment the Load AutoIncrement Lines in apache2-perl-startup. But no I get the Error: ? What do you mean with this?
Did you restart otrs after changing things in Config.pm? rcotrs restart-force I think only new tickets will get numbers with the new scheme.
Fehler: Need TicketID! Kommentar: Fehler berichten:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.5 OS: linux Time: Fri Oct 1 09:01:38 2004
Message: Need TicketID!
Traceback (9283): Module: Kernel::System::Ticket::Article::CreateArticle (v1.52) Line: 41 Module: Kernel::Modules::AgentPhone::Run (v1.55.2.2) Line: 514 Module:
ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler
(v) Line: 688 Module: (eval) (v1.66) Line: 184 Module: ModPerl::RegistryCooker::run (v1.66) Line: 184 Module: ModPerl::RegistryCooker::default_handler (v1.66) Line: 152 Module: ModPerl::Registry::handler (v1.99) Line: 16
When Creating a new Ticket.
-----Original Message----- Date: Fri, 1 Oct 2004 08:34:37 +0200 Subject: [otrs] changing TicketNumber From: bandb@t-online.de To: otrs@otrs.org
I've changed the settings in the Defaults.pm to AutoIncrement first. You should respect the notes. Do not edit Defaults.pm cause this file will be updated with a new version of otrs, but not Config.pm. Didn't work out. Then I've put the settings into the Config.pm. Didn't work out to. It still has the DateTimeChecksum thing. What's up? Restart otrs.
hth Gerold _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Hi, bandb@t-online.de wrote:
on redhat it is: service otrs restart. i did it. it works, when i uncomment the MinCounterSize line. it seems to be a problem with this directive. I don't want to have changed the old tickets. thanks anyway.
If you changed the ticket number generator, then you don't have to change something on the old tickets. .-) Just all new ticket number will be generated by an other module. Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
participants (3)
-
bandb＠t-online.de -
Gerold Gruber -
Martin Edenhofer