----- "Nils Leideck" wrote:

Ok, additional questions:

1. Did you setup the Auth Sync Module? I had this config part in my Config.pm file, Is that what I need to setup Auth Sync Module? $Self->{'AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP'; $Self->{'AuthSyncModule::LDAP::Host'} = 'ldap://192.168.56.130'; $Self->{'AuthSyncModule::LDAP::BaseDN'} = 'dc=sridhar, dc=com'; $Self->{'AuthSyncModule::LDAP::UID'} = 'uid'; $Self->{'AuthSyncModule::LDAP::UserSyncMap'} = { UserFirstname => 'givenName', UserLastname => 'sn', UserEmail => 'mail', }; $Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'} = [ 'otrs', ]; 2. Did you create the user manually in the agent database already? No, I am expecting users will be synced from LDAP to DB. Am I correct? 3. Please post LDIF of otrs access group dn: cn=otrs,ou=groups,dc=sridhar,dc=com objectClass: groupOfNames cn: otrs description: otrs group member: uid=otrsuser,ou=people,dc=sridhar,dc=com member: uid=otrsuser1,ou=people,dc=sridhar,dc=com member: uid=otrsuser2,ou=people,dc=sridhar,dc=com member: uid=otrsuser3,ou=people,dc=sridhar,dc=com structuralObjectClass: groupOfNames entryUUID: 02781f06-b6fc-102f-9d31-d59e94f85bc7 creatorsName: cn=Manager,dc=sridhar,dc=com createTimestamp: 20110118030846Z entryCSN: 20110119031235Z#000000#00#000000 modifiersName: cn=Manager,dc=sridhar,dc=com modifyTimestamp: 20110119031235Z 4. Did you take care of case sensitive for config values? Yes. Thanks Again, Sridhar..