-----Ursprüngliche Nachricht----- Von: Charles R. "Rusty" Thompson Gesendet: Dienstag, 25. Februar 2003 15:41 Betreff: [otrs] Email Configuration on Win2k

1) In the case of mail failure, where do mails go/end up? Is there a resend or some queue to investigate? I sent some dozen odd messages through exim that failed and am just curious where they finally ended up on the system.

exim normally wants to run as a daemon to play a full mail server, esp. being able to receive mails and to maintain a queue to resend messages. We don't need exim to receive any mail (although we could use it, if we want!), and so it doesn't run as a daemon, this is not necessary for sending mail. The queue is maintained in the background without exim needed to run and is rescanned everytime exim runs. So, the other messages will still be sitting in your queue, waiting to get delivered one rainy day - assumingly they are 'frozen'. This is exim's wording of saying he won't try again to deliver. You'll find the queue under \cygwin\var\spool\exim, but you better not operate on files undfer this location directly to not confuse exim. You better empty the queue by issuing 'exim -qqff' on the command line (cygwin or win32, doesn't matter) - surely without the quotes. This will not only empty the queue, but in fact resend every item - watch out! Other exim queue commands are: exim -bp show queue exim -bpc display message count on queue exim has a bunch of supporting internet sites, mailing lists, newsgroup and stuff behind it. A good place to start is always http://www.exim.org or just Google. If you want to learn how to configure exims routers, transports, authenticators and so on, have a look in their http://www.exim.org/exim-html-4.10/doc/html/spec.html. Filtering can be learned from http://www.exim.org/exim-html-4.10/doc/html/filter.html.

2) The emails do not seem to be intepreted correctly by our Outlook clients. I think the headers of emails are being mis-read by the client apps. Normally I would see something like this in the window view: (--- between these being the graphical header view of the email)

----------------------------------------------------- To: charlest@indysoft.com From:otrs@indysoft.com Subject: OTRS-Admin Info! Cc: ----------------------------------------------------- This is a test

Instead the To and Subject fields are blank and the email body consists of this:

X-Mailer: OTRS Mail Service (1.20) X-Powered-By: OTRS - Open Ticket Request System (http://otrs.org/) Message-Id: Bcc: Date: Tue, 25 Feb 2003 09:28:15 -0500 Subject: [indysoft] OTRS-Admin Info! X-Text-Classification: indysoft

This is a test

Any idea what might be causing this?

It seems you have POPFile installed. Try deactivating it ftm and look what happens. If not, try setting the POP3-Account to "not trusted" - OTRS Headers won't be used anymore (http://localhost/otrs/index.pl?Action=AdminPOP3). Let us know if it works. With many greetings from sunny Nuremberg, Robert kehl