Not getting the Email notifications!!!
Hi, I have a problem in getting the email notifications. When I create a ticket, there is no email notifications in my mail id. I checked out all the possible options related to email notifications. I can send mails to that id from some other web server(ex: from yahoo). But, only from otrs, I couldn't receive the email notifications. I checked: Admin Email, FQDN, user email, POP3 account, email addresses etc. Anybody, tell me What are all the possibilities for not getting the email notifications? Thanks, G.Anu.
Hi, On Mi, Jun 01, 2005 at 11:52:28 +0100, anushya beauty wrote:
I have a problem in getting the email notifications. When I create a ticket, there is no email notifications in my mail id. I checked out all the possible options related to email notifications.
Did you check the settings in the preferences of your user(s)?
I can send mails to that id from some other web server(ex: from yahoo). But, only from otrs, I couldn't receive the email notifications.
I checked: Admin Email, FQDN, user email, POP3 account, email addresses etc.
You can setup the different notifications in the preferences of every user. You also have to define "my queues" to get informed about new tickets. Regards, Christian -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
Hello anushya, do you have scheduled postmaster_pop3.pl in the crontab of otrs user? this is the script that get pop3 account. Does the mail disappears from the pop3 account ? best regards, Mathieu CHATEAU Wednesday, June 1, 2005, 12:52:28 PM, you wrote: ab> Hi, ab> I have a problem in getting the email ab> notifications. ab> When I create a ticket, there is no email ab> notifications in my mail id. I checked out all the ab> possible options related to email notifications. I can ab> send mails to that id from some other web server(ex: ab> from yahoo). But, only from otrs, I couldn't receive ab> the email notifications. ab> I checked: Admin Email, FQDN, user email, POP3 ab> account, email addresses etc. ab> Anybody, tell me What are all the possibilities for ab> not getting the email notifications? ab> Thanks, ab> G.Anu. ab> _______________________________________________ ab> OTRS mailing list: otrs - Webpage: http://otrs.org/ ab> Archive: http://lists.otrs.org/pipermail/otrs ab> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ab> Support oder Consulting für Ihr OTRS System? =>> http://www.otrs.de/ -- Best regards, Mathieu mailto:gollum123@free.fr
participants (3)
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anushya beauty -
Christian Schoepplein -
Mathieu CHATEAU