Hi Mario, VI - Mario Tonin schrieb:

Hi, i’ve a question.

I want otrs automatically forward to an e-mail address incoming mail with specific words in subject?

Any ideas?

You could define a GenericAgent-job that finds only these tickets which should be forwarded after creation. For this job, you have to write a small generic-agent-module which does the forwarding. Use the examples in ~/Kernel/System/GenericAgent and the API-doc on http://dev.otrs.org/ to see how this can be done.

Thanks!

Bye, Alex