Internal Server Error: log says CheckItem.pm
When I try to reply to a ticket, I get an Internal Server Error. Looking at the web server log, I see... query timed out at /opt/otrs/bin/cgi-bin/../../Kernel/System/CheckItem.pm line 68 [Thu Jun 26 07:58:58 2003] [error] [client xx.xx.xx.xx] Premature end of script headers: /opt/otrs/bin/cgi-bin/index.pl I have never had this problem before, we are running 1.1.2 on MacOS X. Help please! :-) -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com
Hi Wes, On Thu, Jun 26, 2003 at 08:31:51AM -0700, Wes Plate wrote:
When I try to reply to a ticket, I get an Internal Server Error.
Looking at the web server log, I see...
query timed out at /opt/otrs/bin/cgi-bin/../../Kernel/System/CheckItem.pm line 68 [Thu Jun 26 07:58:58 2003] [error] [client xx.xx.xx.xx] Premature end of script headers: /opt/otrs/bin/cgi-bin/index.pl
I have never had this problem before, we are running 1.1.2 on MacOS X.
Help please! :-)
It looks like there is no DNS configured on you machine (because of "query timed ..."). -=> Disable OTRS DNS-lookups. [Kernel/Config.pm] $Self->{CheckMXRecord} = 0; [...] ;-)
Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com
-Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ --
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Martin Edenhofer -
Wes Plate