I figured this out.... I needed to highlight the listings under my queues and then hit update. sorry for flagging this easy user error as a bug. The only other issue I also seem to be having is that the autoresponses are not working....but I will try and dig a tad deeper.. thanks for all the help. -Isaac ________________________________ From: otrs-bounces@otrs.org on behalf of Isaac Gonzalez Sent: Wed 4/5/2006 12:05 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] agents not receiving any new ticket notifications Christian, did you open the image that I attached previously? I just wanted to be sure that this was not abnormal before I reported it on bugzilla. As I said before, the "my queues" shows 0, but I can see other queues that have items in it. For example, the Raw queue currently has 7 in its queue. I have the Raw queue listed under "my queues" within my user preferences. But when I log into the admin section and look under the queues, the "my queues" count is at 0. I do see the raw queues listed underneath the "my queues", as in the picture, but not sure if the "my queues" should show a count or not. If it should, then this is probably why we aren't getting any agent notifications. ________________________________ From: otrs-bounces@otrs.org on behalf of Christian Schoepplein Sent: Wed 4/5/2006 2:15 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] agents not receiving any new ticket notifications Hello, On Tue, Apr 04, 2006 at 03:59:34PM -0700, Isaac Gonzalez wrote:

I think I found the problem.

For some reason, nothing goes into "my queues"....(see attached)

Even though I can see the ticket within a subqueues of this, the my queues count is at 0 even if I drop a ticket into a queue that is listed under my queues.

Please open a bug report on this issue on http://bugs.otrs.org and add as many infos as possible. I try to reproduce the problem as fast as possible, but without the report I'll forget it for sure :(. So adding bugs into our bugzilla is the best way to report problems, even if we can respond lately.

Isaac Gonzalez

Best regards and thank you very much for the help, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!