Email ticket link broken for non-default html port
I'm running OTRS using the default windows installation, except I've configured Apache to use port 81 to avoid a conflict with IIS running on the same server. Everything seems to be working ok, but for one issue: the notification emails that include a link to the ticket have links that look like http://myserver.mycompany.com/otrs/index.pl?Action=AgentZoom&TicketID=2 instead of http://myserver.mycompany.com:81/otrs/index.pl?Action=AgentZoom&TicketID=2 . The link fails because the port number 81 isn't included. I've tried changing the Core:FQDN setting to add the :81, but OTRS refuses to accept it, at least through the SysConfig web interface. Is there something else I can do to fix this? Regards, Jay Sacco
Hi, On 19.05.2010, at 11:18, Jay Sacco wrote:
I'm running OTRS using the default windows installation, except I've configured Apache to use port 81 to avoid a conflict with IIS running on the same server. Everything seems to be working ok, but for one issue: the notification emails that include a link to the ticket have links that look like http://myserver.mycompany.com/otrs/index.pl?Action=AgentZoom&TicketID=2 instead ofhttp://myserver.mycompany.com:81/otrs/index.pl?Action=AgentZoom&TicketID=2. The link fails because the port number 81 isn't included. I've tried changing the Core:FQDN setting to add the :81, but OTRS refuses to accept it, at least through the SysConfig web interface. Is there something else I can do to fix this?
I think that OTRS is NOT refusing it but you have it defined in the Config.pm file in $OTRS_HOME/Kernel/Config.pm Please try to change it there or remove it from this file and change it then again in the SysConfig. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project
Hi, Or you can create redirections between IIS and APACHE. Create in IIS a virtual directory /otrs and redirect it to http://myserver.mycompany.com:81/otrs. But the solution posted by Nils is cleaner ;-) Le 19/05/2010 20:18, Jay Sacco a écrit :
I'm running OTRS using the default windows installation, except I've configured Apache to use port 81 to avoid a conflict with IIS running on the same server. Everything seems to be working ok, but for one issue: the notification emails that include a link to the ticket have links that look like _http://myserver.mycompany.com/otrs/index.pl?Action=AgentZoom&TicketID=2_ http://pa1.dfa.com/otrs/index.pl?Action=AgentZoom&TicketID=2 instead of _http://myserver.mycompany.com:81/otrs/index.pl?Action=AgentZoom&TicketID=2_ http://pa1.dfa.com/otrs/index.pl?Action=AgentZoom&TicketID=2. The link fails because the port number 81 isn't included. I've tried changing the Core:FQDN setting to add the :81, but OTRS refuses to accept it, at least through the SysConfig web interface. Is there something else I can do to fix this?
Regards, Jay Sacco
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
-- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 23 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr
participants (3)
-
Guillaume Rehm -
Jay Sacco -
Nils Leideck - ITSM