Bulk action on search results
Hi, When I have large numbers of tickets in a queue, I'd like to be able to perform a search to select a sub-set, then perform a bulk action on the resultant sub-set. If I use the 'Search' panel, I get the sub-set of tickets I'm interested in, but no way to select them to perform a bulk action on... Is there any way to do this? Thanks in advance, Rob.
Exactly! Same problem Im having but so far nobody has answered :( |-----Original Message----- |From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On |Behalf Of Rob Cas |Sent: Miércoles, 10 de Agosto de 2005 06:40 p.m. |To: otrs@otrs.org |Subject: [otrs] Bulk action on search results | |Hi, | |When I have large numbers of tickets in a queue, I'd like to |be able to perform a search to select a sub-set, then perform |a bulk action on the resultant sub-set. | |If I use the 'Search' panel, I get the sub-set of tickets I'm |interested in, but no way to select them to perform a bulk action on... | |Is there any way to do this? | |Thanks in advance, | Rob. |_______________________________________________ |OTRS mailing list: otrs - Webpage: http://otrs.org/ |Archive: http://lists.otrs.org/pipermail/otrs |To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs |Support oder Consulting f|r Ihr OTRS System? |=> http://www.otrs.de/ | |
Hi, On Thu, Aug 11, 2005 at 09:40:29AM +1000, Rob Cas wrote:
When I have large numbers of tickets in a queue, I'd like to be able to perform a search to select a sub-set, then perform a bulk action on the resultant sub-set.
If I use the 'Search' panel, I get the sub-set of tickets I'm interested in, but no way to select them to perform a bulk action on...
Is there any way to do this?
Not with a standard installation. But you could try to change the dtl files for your need and include the bulk action code. If this is a important feature for you, we could implement it for you. Please write to sales@otrs.de if you are interested. Best regards, Christian -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
participants (3)
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Anton Krall -
Christian Schoepplein -
Rob Cas