Go to AdminArea, select Salutations, then select and edit ("change") the "system standard salutation (en)" or create your own new one. In either case, a customize field shouldn't be necessary, just edit the free text in the standard salutation form. Ron -----Original Message----- From: Adrian Noble [mailto:anoble@cohasset.com] Sent: Wednesday, September 03, 2003 9:20 AM To: otrs@otrs.org Subject: [otrs] Hi, Is it possible to create customized fields in our auto-responses? We would like to be less formal in our replies and have something like: Hi , rather than: Dear , Is there a way to create this? Thanks, Adrian _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs