Hi Jim, I have had the same issue. And there is a difference between you're error and you're logging on the index.pl. The error says otrs@localhost password no and the logging for index.pl says root@localhost with password root. I have solved this by setting a password in Config.pm. Apparently otrs wants a password for the otrs@locahost account. Peter 2007/11/12, DataForce CRM :

Ubuntu gutsy Mysql

I have reinstalled and still get this error. I have installed on Ubuntu Gutsy server and went thru the installer.pl. I am then told to login using root@localhost as url. When I click on the given url I get an error. that says otrs@localhost password no.

i do not get a login screen this error is caused by clicking on the url in the last page of the installer.pl form. Please advise if you can. JR

final page of installer.pl:

Start page: http://support.dataforcecrm.com/otrs/index.pl User: root@localhost Password: root Have a lot of fun! Your OTRS Team

Error on clicking on above url.

[ OTRS ] Sat Nov 10 12:18:40 2007

Error: Access denied for user 'otrs'@'localhost' (using password: NO) Comment: Please contact your admin Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Sat Nov 10 12:18:40 2007

Message: Access denied for user 'otrs'@'localhost' (using password: NO)

Traceback (4190): Module: Kernel::System::DB::new (v1.57) Line: 172 Module: Kernel::System::Web::InterfaceAgent::Run (v1.17.2.1) Line: 145 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 203 Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30

-- Thank you,

Jim Romano DataForceCRM.com 214-717-5508

For customer support visit http://www.dataforcecrm.com for Wiki, Forums, Live Chat, Documentation support@dataforcecrm.com

-- Thank you,

Jim Romano DataForceCRM.com 214-717-5508

For customer support visit http://www.dataforcecrm.com for Wiki, Forums, Live Chat, Documentation support@dataforcecrm.com

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Tuc at T-B-O-H.NET írta:

Hi,

You've reloaded mysql permissions, right?

And don't forget to restart apache as well. Sandor

Tuc _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/