RE: [otrs] Problem duplicated Notification for any action
What platform and version? Is there a chance you have the OTRS cron jobs scheduled multiple times? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gustavo Nuñez Sent: Wednesday, July 26, 2006 10:26 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Problem duplicated Notification for any action Thanks Mike: agent accounts are users? I have 5 users in the system, and all have a diferent e-mail, but share queue. recibe two mails to same user, two mails with this text, where Gustavo is the one user, for example: Hola Gustavo, Hay un Nuevo Ticket en "General"! Systema de Tickets MG escribio: --
prueba
-- Gustavo Nuñez -- --
-- Notificacion automatica. Thanks Gustavo Seigafuse, Mike escribió:
Do you have two agent accounts both with the same email address and that both have the queue under My Queues?
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gustavo Nuñez Sent: Wednesday, July 26, 2006 10:06 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Problem duplicated Notification for any action
Hello I looking in Admin Auto Response <-> Queue, but I don´t have any asociation for autoresponses and queues. There are my screen: Opciones Colas Respuestas Automaticas Eduardo http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Cha... -nada- General http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Cha... -nada- Imprenta http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Cha... -nada- Internet http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Cha... -nada- Sistemas http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Cha... -nada- Web Hosting http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Cha... -nada-
I new user, I intall otrs and upgrade to otrs2. Pherhaps this make a problem. Very Thank, other suggest???? Gustavo
Seigafuse, Mike escribió:
Did you check under the admin screens and look at Auto Response <-> Queue?
Perhaps you have multiple auto responses defined?
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gustavo Nuñez Sent: Wednesday, July 26, 2006 9:41 AM To: User questions and discussions about OTRS.org Subject: [otrs] Problem duplicated Notification for any action
Please, help my with this problem. I sent this problem, before, but not have a responses.
I clearing the problem: For any action, otrs send two Notification identical (duplicated) to users or client. For example i create a tk from my queue and i recive this mails subject:
Re: [Ticket#200607261000015] Notificacion de Nuevo Ticket! (General) Re: [Ticket#200607261000015] Notificacion de Nuevo Ticket! (General)
I view logs from mail server and Real otrs sent two mails. I find the problem, but not view. Thanks. Gustavo
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ This email may contain material that is confidential, privileged and/or attorney work product for the sole use of the intended recipient. Any review, reliance or distribution by others or forwarding without express permission is strictly prohibited. If you are not the intended recipient, please contact the sender and delete all copies.
I check the cron, but, the problem, I think... the problem ocurs at the create tk time, not at the time of cron.......I think... I have a Debian testing, intall otrs 2.0.4 from apt-get. In crontab have (is default): cron.d/ cron.daily/ astroboy:~# cd /etc/cron.d/ astroboy:/etc/cron.d# ls -ltr otrs_* -rw-r--r-- 1 root root 388 2005-03-06 10:36 otrs_unlock -rw-r--r-- 1 root root 405 2005-03-06 10:36 otrs_session -rw-r--r-- 1 root root 389 2005-03-06 10:36 otrs_rebuild_ticket_index -rw-r--r-- 1 root root 534 2005-03-06 10:36 otrs_postmaster -rw-r--r-- 1 root root 385 2005-03-06 10:36 otrs_pending_jobs -rw-r--r-- 1 root root 406 2005-03-06 10:36 otrs_generic_agent-database -rw-r--r-- 1 root root 617 2006-03-05 10:55 otrs_generic_agent -rw-r--r-- 1 root root 529 2006-03-05 10:55 otrs_fetchmail -rw-r--r-- 1 root root 287 2006-07-24 11:17 otrs_aaa_base -rw-r--r-- 1 root root 395 2006-07-26 10:08 otrs_postmaster_pop3 astroboy:/etc/cron.d# cat otrs_unlock 35 * * * * otrs test -x $HOME/bin/UnlockTickets.pl && $HOME/bin/UnlockTickets.pl --timeout >> /dev/null astroboy:/etc/cron.d# cat otrs_session 55 */2 * * * otrs test -x $HOME/bin/DeleteSessionIDs.pl && $HOME/bin/DeleteSessionIDs.pl --expired >> /dev/null astroboy:/etc/cron.d# cat otrs_rebuild_ticket_index 01 01 * * * otrs test -x $HOME/bin/RebuildTicketIndex.pl && $HOME/bin/RebuildTicketIndex.pl >> /dev/null astroboy:/etc/cron.d# cat otrs_postmaster 10 0 * * * otrs test -x $HOME/bin/otrs.cleanup && $HOME/bin/otrs.cleanup
/dev/null
astroboy:/etc/cron.d# cat otrs_pending_jobs 45 */2 * * * otrs test -x $HOME/bin/PendingJobs.pl && $HOME/bin/PendingJobs.pl >> /dev/null astroboy:/etc/cron.d# cat otrs_generic_agent-database */10 * * * * otrs test -x $HOME/bin/GenericAgent.pl && $HOME/bin/GenericAgent.pl -c db >> /dev/null astroboy:/etc/cron.d# cat otrs_generic_agent */20 * * * * otrs test -x $HOME/bin/GenericAgent.pl && $HOME/bin/GenericAgent.pl >> /dev/null astroboy:/etc/cron.d# cat otrs_fetchmail astroboy:/etc/cron.d# cat otrs_aaa_base astroboy:/etc/cron.d# cat otrs_postmaster_pop3 Seigafuse, Mike escribió:
What platform and version? Is there a chance you have the OTRS cron jobs scheduled multiple times?
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gustavo Nuñez Sent: Wednesday, July 26, 2006 10:26 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Problem duplicated Notification for any action
Thanks Mike: agent accounts are users? I have 5 users in the system, and all have a diferent e-mail, but share queue. recibe two mails to same user, two mails with this text, where Gustavo is the one user, for example:
Hola Gustavo, Hay un Nuevo Ticket en "General"! Systema de Tickets MG escribio: --
prueba
-- Gustavo Nuñez -- --
--
Notificacion automatica.
Thanks Gustavo
Seigafuse, Mike escribió:
Do you have two agent accounts both with the same email address and that both have the queue under My Queues?
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gustavo Nuñez Sent: Wednesday, July 26, 2006 10:06 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Problem duplicated Notification for any action
Hello I looking in Admin Auto Response <-> Queue, but I don´t have any asociation for autoresponses and queues. There are my screen: Opciones Colas Respuestas Automaticas Eduardo http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Cha... -nada- General http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Cha... -nada- Imprenta http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Cha... -nada- Internet http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Cha... -nada- Sistemas http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Cha... -nada- Web Hosting http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Cha... -nada-
I new user, I intall otrs and upgrade to otrs2. Pherhaps this make a problem. Very Thank, other suggest???? Gustavo
Seigafuse, Mike escribió:
Did you check under the admin screens and look at Auto Response <-> Queue?
Perhaps you have multiple auto responses defined?
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gustavo Nuñez Sent: Wednesday, July 26, 2006 9:41 AM To: User questions and discussions about OTRS.org Subject: [otrs] Problem duplicated Notification for any action
Please, help my with this problem. I sent this problem, before, but not have a responses.
I clearing the problem: For any action, otrs send two Notification identical (duplicated) to users or client. For example i create a tk from my queue and i recive this mails subject:
Re: [Ticket#200607261000015] Notificacion de Nuevo Ticket! (General) Re: [Ticket#200607261000015] Notificacion de Nuevo Ticket! (General)
I view logs from mail server and Real otrs sent two mails. I find the problem, but not view. Thanks. Gustavo
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
This email may contain material that is confidential, privileged and/or attorney work product for the sole use of the intended recipient. Any review, reliance or distribution by others or forwarding without express permission is strictly prohibited. If you are not the intended recipient, please contact the sender and delete all copies.
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participants (2)
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Gustavo Nuñez -
Seigafuse, Mike