Hi !!! I successfully install otrs 2.0.2 version... I try to create my own ticket with this format : <TicketFreeTextField2>-<DDMMYY>-<AutoIncrementNumber> ie WEB-290905-003 I create a new module called Df.pm in /app/otrs/Kernel/System/Ticket/Number/Df.pm and modify the Kernel/Config.pm file : $self->{'Ticket::NumberGenerator'} = 'Kernel::System::Ticket::Number::Df'; How can I get the value of "TicketFreeTextField2" in the module Df.pm ? Thanks in advance. Regards, Ravi APPANAH -- Ravi APPANAH Chef de Service Exploitation - Ingénieur Sécurité --------------------------------------------------------------------------------------- La Documentation Française Sous Direction Administration Département des Systèmes Informatiques (DSI/Service Exploitation) 124 Rue Henri Barbusse 93308 Aubervilliers Tel : +33 1 40 15 68 47 / +33 6 64 40 24 79 http://www.ladocumentationfrancaise.fr GPG/PGP Id: 0xF8322F8C -- Kfp: F079 EDDD 4A02 0D3F E4BD 3051 35CC A14F F832 2F8C ---------------------------------------------------------------------------------------