Hi, I want to be able to logon to otrs by: http://otrs.company.com at the moment I can only logon from http://otrs.company.com/otrs/customer.pl. How do I make that happen? :) I'm quite new in both apache and otrs configuring, so any help would be really appreciated. Thanks. / Andreas
Andreas wrote:
Hi,
I want to be able to logon to otrs by: http://otrs.company.com at the moment I can only logon from http://otrs.company.com/otrs/customer.pl. How do I make that happen? :) I'm quite new in both apache and otrs configuring, so any help would be really appreciated.
Yeah I was struggling with the same issue yesterday. An easy solution is to have http://otrs.company.com/index.html with refresh=0 and then redirecting to otrs/customer.pl Tomek ---------------------------------------------------------------------- Startuj z INTERIA.PL!!! >>> http://link.interia.pl/f1837
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 I used a meta-refresh as a quick fix. So as an example, in the docroot for ticketing.server.com, I would have an index.html with the following: <html> <head> <META HTTP-EQUIV="refresh" content="0;URL=http://ticketing.server.com/otrs/index.pl"> </head> </html> The "0" is the refresh time, and the URL is obviously where it will redirect. A more elaborate way would be to have an apache rewrite rule in your httpd.conf which would be something like this: RewriteEngine On RewriteRule / http://ticketing.server.com/otrs/index.pl [R,L] The first option to RewriteRule tells it what you want to rewrite, in this case, we want everything from "root" to be redirected. The next piece is the URL you wish to rewrite. The "R" tells it to redirect, and the "L" means this is the last rule. The "L" is not really needed in this case, but it doesn't hurt to put it in. So, the meta-refresh will be the easiest, but once you get into using RewriteRules for other things, they become addictive :) Hope that helps, Alex Kelly Tomasz Chmielewski wrote: | Andreas wrote: | |> Hi, |> |> I want to be able to logon to otrs by: http://otrs.company.com at the |> moment |> I can only logon from http://otrs.company.com/otrs/customer.pl. How do |> I make that happen? :) |> I'm quite new in both apache and otrs configuring, so any help would be |> really appreciated. | | | Yeah I was struggling with the same issue yesterday. | | An easy solution is to have http://otrs.company.com/index.html with | refresh=0 and then redirecting to otrs/customer.pl | | | Tomek | | ---------------------------------------------------------------------- | Startuj z INTERIA.PL!!! >>> http://link.interia.pl/f1837 | | _______________________________________________ | OTRS mailing list: otrs - Webpage: http://otrs.org/ | Archive: http://lists.otrs.org/pipermail/otrs | To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs | Support oder Consulting für Ihr OTRS System? | => http://www.otrs.de/ -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.2.5 (MingW32) Comment: Using GnuPG with Thunderbird - http://enigmail.mozdev.org iD8DBQFBZrevgrXICcT4JWMRArIFAJ0clC/jTq+gHG1EHLfPUjtzQHCqeACeI6bW azgG+ubNpFmFJAPAzDtC+nE= =qRFQ -----END PGP SIGNATURE-----
participants (3)
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Alex Kelly -
Andreas -
Tomasz Chmielewski