On Fri, Jun 3, 2011 at 8:10 PM, wrote:

Hello! In the Customer Web -> New Ticket I want the queues to be filtered based on what ticket type the customer has selected. I have managed to get the similar thing to work where the service list is filtered based on what queue the customer chose, but this on I stay without luck so far. Here is my ACL: ---------------- # Filter Queues $Self->{TicketAcl}->{'ACL-Customer-Ticket-9'} = {         Properties => {Frontend => {Action =>                 ['CustomerTicketMessage']},  },         # hide the queues's for types                 PossibleNot => {Queue =>                         ['[RegExp]::','[RegExp]^*']  } }; $Self->{TicketAcl}->{'ACL-Name-10'} = {                      # match properties Properties => {Frontend =>      {Action => ['CustomerTicketMessage']},              # current ticket match properties              Ticket => { Type => ['RfC']  },              },     Possible => {          Queue =>  ['[RegExp]^Change Queue Several Nines']                    }, }; ---------------- The queues are never hidden and not filtered after ticket type has been chosen. Please advice. Thanks in advance! Regards, Niklas

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Hi, Use: Properties => { # current ticket match properties Type => { Name => ['RfC'], }, }, Ticket does not exists yet, so Ticket => { Type => ['RfC'] } is undefined. The next example hides all SLAs for RfC. # ticket acl $Self->{TicketAcl}->{'No-SLA-For-Rfc'} = { Properties => { Type => { Name => ['RfC'], }, }, PossibleNot => { Ticket => { SLA => ['[RegExp].*'], }, }, },