Hi, I want to integrate links to OTRS in our SVN commits. I can do that with a link like https://server/otrs/index.pl?Action=AgentTicketZoom&TicketID=14, but this uses the internal TicketID, I'd rather use a link with the Ticket#, which identifies the ticket from the user's point of view. Any ideas on how to achieve this? Many thanks in advance, Stefan
Hi Stefan,
I want to integrate links to OTRS in our SVN commits. I can do that with a link like https://server/otrs/index.pl?Action=AgentTicketZoom&TicketID=14, but this uses the internal TicketID, I'd rather use a link with the Ticket#, which identifies the ticket from the user's point of view.
Any ideas on how to achieve this?
You only have the ticker number to work with? In that case, I think to need to do an SQL lookup in the OTRS database and find the internal OTRS id. -- Lars
Hi Lars,
You only have the ticker number to work with?
well, at least that's the only identifier that shows up in the web interface, so I suppose this will be used by customer, support and development when they talk about this ticket (and development commits their changes to SVN). Or can the internal OTRS id be shown in the web interface?
In that case, I think to need to do an SQL lookup in the OTRS database and find the internal OTRS id.
Hm, playing around a bit I noticed the following: I changed the URL in the browser from https://server/otrs/index.pl?Action=AgentTicketZoom&TicketID=16 to https://server/otrs/index.pl?Action=AgentTicketZoom&TicketNumber=20081007100... and it works jist as I want :-) Kind regards, Stefan
participants (2)
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Lars Jørgensen -
Stefan Gründel