This is in my httpd.conf along with the alias line you show. You'll need this for both your Alias and ScriptAlias directories. If your OTRS web server is available from the outside world you should probably read up on the Options in the Apache manual and tighten them up some. Options +ExecCGI Indexes MultiViews DirectoryIndex index.pl AllowOverride None Order allow,deny Allow from all </Directory> Options +ExecCGI Indexes MultiViews DirectoryIndex index.html AllowOverride None Order allow,deny Allow from all </Directory> On Thu, 2005-11-10 at 08:55, Rachel Graves wrote:

Hiya,

Unfortunatly I already have

Include /opt/otrs/scripts/apache2-httpd.include.conf

In my httpd.conf

Output of file:

# -- # added for OTRS (http://otrs.org/) # --

# agent, admin and customer frontend ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"

# load all otrs modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl

# Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache::Reload PerlInitHandler Apache::Reload

# set mod_perl2 options # ErrorDocument 403 /otrs/customer.pl DirectoryIndex index.pl ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders </Location>

# MaxRequestsPerChild (so no apache child will be to big!) MaxRequestsPerChild 400

Thanks

Rachel

On 11/10/05, Claude Watson wrote: On Thu, 2005-11-10 at 07:30, Rachel Graves wrote:

> [Sat Nov 05 12:58:05 2005] [error] 19328: ModPerl::Registry: > /var/www/html/otrs not found or unable to stat [snip] > /var/www/html/otrs does not exist on the system nor can i find an > install step asking me to add it. > You need to add the <Directory> entries to your httpd.conf file to make Apache aware of your OTRS setup. Check the documentation on configuring Apache for OTRS. You will need to restart Apache once those are in.

-- Claude Watson

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